Frequently Asked Questions
Answers to all your questions about hibeje
From opening an account to bonuses, deposits, withdrawals, and security — clear answers to the most important questions for Bangladeshi players.
Welcome to hibeje. This FAQ page has been created with Bangladeshi players in mind. Here you will find detailed information about account registration, depositing money via bKash or Nagad, the withdrawal process, the welcome bonus, the rules for cricket and slot games, and responsible gaming. If you can't find the answer to your question, our 24/7 live chat support team is always here for you.
Account and Registration
To open an account at hibeje, you need an active mobile number or email address and a strong password. The registration process is completed entirely online and takes just a few minutes. Provide accurate information for age verification — hibeje only accepts members aged 21 and above.
No. Under hibeje's rules, each person may operate only one account. Creating multiple accounts may result in them being closed and any deposited balance being forfeited. This policy is strictly enforced to maintain a safe and fair gaming environment.
Click the "Forgot password?" option on the login page. Enter your registered mobile number or email and a verification code will be sent to you. Use the code to set a new password. If you have trouble, contact hibeje's 24/7 live chat support — our Bangla-speaking team will assist you right away.
hibeje values identity verification as a safe and fair gaming platform. For large withdrawals or in certain situations, you may be asked to submit an identity document (national ID or passport). This process helps protect your account and prevent fraud.
Yes, hibeje is fully mobile-friendly. You can open hibeje.cam in any Android or iOS browser and log in directly. No separate app download is needed — you can play all games, make deposits, and withdraw from the mobile website.
Deposits and Withdrawals
Depositing from bKash to hibeje is very fast — your account balance is usually updated within a few minutes. Enter your bKash number and amount on the deposit page, then confirm the payment from your bKash app. The minimum deposit amount is ৳300.
Withdrawals from hibeje to Nagad are usually completed within 10 to 45 minutes. The minimum withdrawal amount is ৳800. Once the request is verified, it is processed quickly. If there is a delay, let us know via live chat.
hibeje supports Bangladesh's most popular payment methods: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit is ৳300 and the minimum withdrawal is ৳800 for each method. There are no hidden charges.
Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is one of the supported payment methods at hibeje. Select Rocket on the deposit page, enter your number and amount, and confirm with your Rocket PIN. Processing is fast and secure.
hibeje does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) may apply their own transaction charges. Contact your payment provider for details.
hibeje's standard processing time for bank transfer withdrawals is also 10 to 45 minutes. However, it may take a little longer to reflect in your account due to the bank's own processing time. Account holders at BRAC, Islami, Sonali, City, or Dutch-Bangla Bank can easily use this option.
Games and Rules
To place bets on BPL or any cricket match, log in to hibeje and go to the Cricket section. Select your preferred match — various markets are available including match winner, top batter, and total runs. Enter the amount on the bet slip and confirm. All major tournaments are covered, from Bangladesh Tigers matches to the T20 World Cup.
Yes, hibeje offers live casino games from Evolution Gaming and Ezugi. Play live roulette, live blackjack, live baccarat, and more with real dealers. Experience a real casino atmosphere from home through high-quality video streaming.
RTP, or Return to Player, is a number that represents the statistical estimate of how much a game returns to players over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered — but this is an average across millions of spins, not every single round. RTP information is usually found in the game's paytable or help section.
Yes. hibeje only uses games from licensed providers (including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Microgaming, and NetEnt), which run on RNG (Random Number Generator) technology audited by third parties. The outcome of every spin is completely random and not predetermined.
Aviator is a crash game by Spribe. A plane takes off and a multiplier keeps increasing. You need to cash out before the plane crashes. The longer you wait to cash out, the more you can win — but the risk is also higher. Set your bet amount before playing and play responsibly.
Bonuses and Promotions
hibeje gives new members a 200% bonus on their first deposit, up to ৳15,000. For example, depositing ৳1,000 gives you a ৳2,000 bonus, making your total balance ৳3,000. Or deposit ৳16,000 to receive a ৳15,000 bonus and start with ৳31,000 in total. The bonus is applied automatically.
The wagering requirement for hibeje's welcome bonus is 25 times (25x). This means that to withdraw bonus funds, you need to wager 25 times the bonus amount. For example, if you receive a ৳2,000 bonus, you will need to place a total of ৳50,000 in bets. Visit the terms and conditions page for full details.
hibeje's VIP program has 5 tiers: Bronze, Silver, Gold, Platinum, and Diamond. You can move up to higher tiers automatically through regular play. At the Diamond tier, weekly cashback reaches up to 0.8%. Special benefits and personal support are available at every tier.
VIP cashback is paid on a weekly basis. You can receive up to 0.2% cashback at the Bronze tier, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and 0.8% at the Diamond tier. At the end of each week, cashback is credited to your account and can be used directly for gameplay.
Yes, hibeje runs special promotions for various occasions — such as Ramadan, Eid, and Pohela Boishakh. During these periods, exclusive cashback, free bets, or bonus multiplier offers may be available. Check hibeje's website regularly or ask via live chat for the latest promotions.
Security and Responsible Gaming
Yes. hibeje uses SSL (Secure Socket Layer) encryption technology to keep all data secure. Your personal information and payment data are not sold or shared with third parties. To learn more, visit the privacy policy page.
hibeje strictly enforces its age verification policy. Only those aged 21 and above may open an account and play games. Withdrawals may be put on hold until age verification is complete. This is part of our commitment to protecting minors.
hibeje takes responsible gaming very seriously. You can set deposit limits, betting limits, or session time limits yourself. If you want a temporary break or Self-Exclusion, contact us via live chat or email [email protected]. Visit the responsible gaming page for more details.
To activate self-exclusion, contact our live chat or send an email to [email protected]. Once self-exclusion is active, betting and casino features on your account will be suspended for a set period (from 30 days up to permanent). You should not attempt to open a new account during this period.
hibeje's support team is available 24 hours a day, 7 days a week via live chat. Our Bangla-speaking representatives are always ready to respond quickly to account issues, payment questions, and any game-related queries. You can also reach us by email: [email protected]
Still have questions? Contact Support
Our Bangla-speaking team is available 24/7 to assist you. Get instant replies via live chat or learn more by email.
Email: [email protected] | For ages 21+