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hibeje Privacy Policy

hibeje's complete and transparent policy on how your personal information is collected, stored, and kept secure is described here.

Last Updated: This privacy policy took effect in 2026 and may be changed at any time. In the event of changes, we will update the date on this page.

Introduction and Applicability

hibeje ("we", "our", or "platform") is an online gaming and betting service operated for Bangladeshi users. This privacy policy ("policy") describes how we collect, store, use, and protect the personal information of every person ("user") who accesses or uses our services at hibeje.cam.

By using our services, you are considered to have given your consent to the terms described in this privacy policy. If you do not agree with any term of this policy, please refrain from using our services and contact our support team for any questions.

This policy should be read together with hibeje's Terms and Conditions and Responsible Gaming policy. In the event of any conflict, this privacy policy shall apply.

1. Information We Collect

1.1 Registration and Account Information

When you create an account at hibeje, we collect the following information:

Full name (in Bengali or English)
Date of birth (for age verification — the user must be 21 years of age or older)
Valid email address
Mobile phone number
Preferred currency (Bangladeshi Taka, ৳)
User-set password (stored in encrypted form)

1.2 Identity Verification Information (KYC)

To ensure the security and compliance of our services, we may collect the following documents:

National ID card (NID) or a copy of passport
Driving licence or another government-approved identity document
Proof of address document (such as a utility bill or bank statement)
Proof of ownership of payment method (bKash, Nagad, Rocket, Upay, or bank account)

This information is used solely for identity verification purposes and is not sold or rented to third parties.

1.3 Financial and Transaction Information

We store information related to your transactions, which includes:

Deposit and withdrawal history
Type of payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
Transaction amount and date
Information related to bonuses and rewards

No complete payment card numbers or sensitive financial identifiers are stored on our servers.

1.4 Technical and Usage Information

Information collected automatically while you use our services:

IP address and device type
Browser type, version, and operating system
Pages visited, session duration, and click data
Information obtained from cookies and similar tracking technologies
Referral source (where you came from before reaching our site)

2. Purpose of Using Information

2.1 Service Operation and Improvement

We use your information for the following purposes:

To create and manage your account
To process deposits, withdrawals, and bonuses
To improve service quality and develop new features
To identify and resolve technical issues
To prevent fraud and unauthorised access

2.2 Customer Service and Communication

Using your information, we provide 24/7 live chat support and send important notifications related to your account, transactions, or security. If you contact us by email ([email protected]), that conversation will be retained so we can provide better service in the future.

2.3 Ensuring Responsible Gaming

hibeje is committed to responsible gaming. By analysing information about your gaming behaviour, we can identify unusual patterns and provide assistance when needed. Visit our Responsible Gaming page to learn more.

2.4 Legal and Regulatory Obligations

We may use or disclose your information to comply with applicable laws, to take anti-fraud measures, and to respond to lawful requests from authorities. Your information is also used to manage age verification (21+) and anti-money laundering (AML) procedures.

3. Cookies and Tracking Technologies

3.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. hibeje uses the following types of cookies:

Essential cookies: Necessary for managing login sessions and security features.
Functional cookies: Remember your preferences (such as language or display settings).
Analytics cookies: Collect statistics to understand how the site is used — no personally identifiable information.

You can control cookies by changing your browser settings. However, disabling essential cookies may affect the functionality of the service.

4. Information Sharing and Third Parties

4.1 When We Share Information

hibeje does not sell your personal information. Information may be shared in the following limited circumstances:

Payment processing partners: bKash, Nagad, Rocket, Upay, and banking partners receive the minimum information necessary to complete transactions.
Technology service providers: Contracted third parties for server hosting, security, and analytics services — who are bound to comply with our privacy standards.
Legal requirements: To respond to court orders or lawful requests from government authorities.
Fraud prevention: Sharing necessary information with organisations that prevent fraud and money laundering.

4.2 Game Software Providers

Our platform features games from various software providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, and Ezugi. As part of the normal process of operating games, these providers may receive limited gaming session data, but they do not receive your personal identity or financial information.

5. Data Security Measures

5.1 Technical Security

hibeje applies the following measures to protect your information:

Data transmission secured through SSL (Secure Socket Layer) encryption
AES-256 encryption for stored sensitive information
Industry-standard hashing algorithms for password storage
Regular security audits and vulnerability testing
Firewall and intrusion detection systems
Restricted access controls — only authorised staff can view data

5.2 Response to a Data Breach

If a data breach occurs and it poses a risk to your rights and freedoms, we will notify you by email as quickly as possible in accordance with our legal obligations. The notification will describe the nature of the breach, its potential impact, and the steps we have taken.

6. Data Retention Period

6.1 Retention Policy

We retain your information only for as long as necessary:

Active accounts: All relevant information is retained for as long as the account remains active.
Closed accounts: Certain information may be retained for a specified period after account closure in accordance with legal and regulatory requirements.
Transaction records: Records of financial transactions are retained for a defined period due to long-term legal obligations.
Analytics data: Analytics data that is not personally identifiable may be used for long-term service improvement.

7. Your Rights

7.1 Right to Access and Correct Information

As a hibeje user, you have the following rights:

Right of access: You may request to know what information we hold about you.
Right of rectification: You may request correction of inaccurate or incomplete information.
Right to erasure: You may request deletion of your information in certain circumstances (subject to legal obligations).
Right to restrict processing: You may request that your information be used in a limited way for specific purposes.
Right to portability: You may request your information in a standard format.
Right to object: You may object to certain types of processing of your information.

7.2 How to Exercise Your Rights

To exercise any of the above rights, email us at: [email protected]. After verifying your identity, we will respond to your request as quickly as possible. You may also send a request through our 24/7 live chat.

8. Protection of Minors

8.1 Age Policy

hibeje strictly does not provide services to anyone under the age of 21. Age is verified at registration and the date of birth is confirmed during the KYC process. If we confirm that a minor has created an account, that account will be suspended immediately and all transactions will be cancelled.

We do not intentionally collect any personal information from minors. If a parent or guardian believes their child has created an account, please contact us immediately.

9. Policy Changes and Contact

9.1 Process for Policy Changes

hibeje may update this privacy policy from time to time. For significant changes, we will send a notification to your registered email address. The revised policy will take effect from the date it is published. Your continued use of the service will be considered as acceptance of the new policy.

We recommend that you visit this page regularly and stay informed about the latest updates.

9.2 Contact Us

For any questions, concerns, or requests regarding this privacy policy, contact us using the details below:

Email: [email protected]
Live Chat: 24/7 live chat support in Bengali

Our privacy team generally responds to your request within business days.